Shipping & Handling

With most orders, they can be sent out for delivery within 48 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping.

There may be occasions when SUNNYSIDE confirms your order but subsequently learns that it cannot be supplied to you. In the event SUNNYSIDE cannot supply a product you ordered in a timely fashion, SUNNYSIDE will contact you and help to exchange the item, if there is any price difference, we will either refund it for you or ask you to pay for it; or help to cancel the order and refund the purchase cost in full.

All shipping transit times are estimated delivery time and not guaranteed. Please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached transit location or post office.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Black Friday event please allow extra delivery time.

If the shipping address on your order is incorrect by the time the order has been shipped, please note that we cannot change the delivery address afterwards. We cannot be held responsibility for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees. Orders that are returned to us due to an incomplete or incorrect address will be refunded for the full order cost minus any shipping charges. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed and will not be granted until the parcel has been delivered to our facility.

All orders reported as "delivered" by shipping companies are considered delivered. SUNNYSIDE cannot be made liable of non-delivery in this case.

All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. After this time We will no longer be able to investigate and no compensation will be offered.