Quality Guarantee
Our Promise
At SUNNYSIDE, we carefully select products from trusted suppliers and strive to deliver items that meet our quality standards.
If something isn't right, we're committed to making it right.
What We Cover
Our Quality Guarantee applies to:
- Damaged items
- Manufacturing defects
- Incorrect items shipped
- Missing items
- Packaging issues affecting product quality
What Is Not Covered
Our Quality Guarantee does not cover:
- Normal product variations
- Customer preference
- Improper storage after delivery
- Damage caused by misuse
- Products used contrary to package instructions
Reporting an Issue
If you experience a quality issue, please contact us within 48 hours of delivery.
Please include:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
Resolution Options
Depending on the situation, SUNNYSIDE may provide:
- Product replacement
- Partial refund
- Full refund
- Store credit
Resolution decisions are made based on the circumstances of each case.