Refund policy

Our Commitment

At SUNNYSIDE, customer satisfaction is important to us. If there is a problem with your order, we're here to help. Please review our return and refund policy below before requesting a return or refund.

Return Eligibility

Eligible products may be returned within 30 days of delivery, provided that they:

  • Are unused and in their original condition
  • Remain in their original packaging
  • Include all accessories (if applicable)
  • Are accompanied by proof of purchase

Returns that do not meet these requirements may not be accepted.

Food Products

Because we sell food products, we prioritize food safety.

For this reason, opened or consumed food products cannot be returned or exchanged, except when:

  • The item arrived damaged
  • The wrong product was received
  • The product is defective
  • The product was shipped past its expiration date (if applicable)

If your order qualifies, please contact us within 48 hours of delivery.

Non-Food Products

Household and non-food products may be eligible for return if they are unused, unopened, and in resalable condition.

Certain clearance or final-sale items may not be eligible for return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the shipping box
  • Photos of the product
  • Photos of the shipping label (if applicable)

After review, we may offer:

  • A replacement
  • A refund
  • Store credit

depending on the circumstances.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 3–10 business days for your financial institution to process the refund.

Shipping charges are generally non-refundable unless the return results from our error.

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened food products
  • Gift cards
  • Downloadable digital products
  • Digital content subscriptions
  • Final-sale items
  • Products marked as non-returnable

Return Shipping

If the return is due to our error, we will provide return instructions at no additional cost.

For approved discretionary returns unrelated to product quality or fulfillment errors, customers may be responsible for return shipping costs.

Contact Us

For return or refund assistance, please contact our Customer Support team through our Contact Us page.