Warranty Returns

Once the order has been received, please at first check the package and all items carefully to make sure whether they can work well.

If there is something wrong, we always would like to handle it with a professional manner to make our customers satisfied with their purchase from us.

3 Day Dead on Arrival (DOA) Guarantee

For all items in following conditions, we offer 3-Days Dead on Arrival (DOA) Guarantee. Please contact us within 72hours to ask for after-sale help.

--Disposable kits/ E-juice leaking

--Glass/ Screen Broken

--Other arrival damaged conditions

--Not Working Upon first Use(can't charge, atomizer leaking, etc. )

--Food packaging leakage

3 Months Warranty

We have certain guarantee period for our products from the date of original purchase, batteries and Mods usually come with 3 months warranty, please check the Guarantee section in item description carefully.

Exchange terms

We are happy to address any concerns you may have regarding receiving a Defective item/Broken item/Item not as described or ordered.

If you meet any of the above situation, please contact Customer Service within 48 hours of receiving your order.

An order to expedite the process, please follow the guidelines below. Please provide:

1.Order Number.

2.Product Name.

3.Serial Number.

4.Problem Description in detail.

5.What steps you have already taken to solve the issue. ( For Defective items, we recommend using our suggested solutions on FAQ page to try to solve the problem at first.)

Video/video link or picture.

*The shipping fee for returning the product back will be paid by the customer.