Shipping & Handling

Please review your order before completing the checkout process. Changes are hard to be made after orders have been placed due to the high amount of orders we receive daily. If you do have changes on your order, it may delay your shipment further than the below stated timelines.

Shipping

We charge every order domestic US shipping for $20.

Your order will be shipped through USPS First Class and may take up to 2 business days to process. 

Adult signature may be charged based on delivery location. Review state regulation for more information.

 

Shipping/Handling Timelines

All Orders are processed in the order they are received. Orders are processed Monday through Friday, excluding major US holidays. There is a 1-2 business day processing time for all orders, with most orders sent out for delivery within 1 business day. After the processing period, a tracking email will automatically be sent to the email on the order to showcase the package is ready for shipment and sent to the carrier for delivery. All orders are shipped via USPS & UPS. All shipping transit times are estimated delivery times and may take longer than indicated.

 

Estimated Transit Times

 

USPS First Class Mail: 4-10 Business Days in transit.

USPS Priority: 2-4 Business Days in transit.

USPS Shipping Operating time: Monday-Saturday

APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

 

Late Shipments

Due to high volumes of packages USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient services, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of OC-OCEAN and must be resolved by contacting USPS directly. Contact information can be found below. We do not guarantee transit times and shipping fees are non-refundable through OC-OCEAN.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

 

USPS Customer Service
Call 1-800-ASK-USPS (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8AM - 8:30PM ET
Saturday 8AM - 6PM ET

 

Order Tracking 

Once your order has been shipped, the tracking number will be sent to the email address registered to your account.
Please do not be alarmed if the delivery confirmation (USPS Tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transit location, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.
USPS offers speedy and reliable services at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these erroes are out of our control and we will not be held responsible for any errors or delays caused by USPS.

 

Incorrect Address Submissions

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order. In the event that a refund is requested, and paid shipping cost for the order will not be refunded.

 

Lost & Undelivered Packages

Lost or undelivered packages are not the responsibility of OC-OCEAN, and any issues that may arise from packages not received must be resolved by the customer, with the postal carrier in use. OC-OCEAN  strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. OC-OCEAN is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

 

State Regulations

Due to State rules and regulations, we are unable to process or ship any orders to the states of Arkansas, South Dakota, Utah and Vermont at this time. Also included: San Francisco, CA

Total Vape Ban
· Arkansas
· South Dakota
· Utah
· Vermont
· San Francisco, CA

Effective Date: 01/29/2020

 

Due to State rules and regulations, we are unable to process or ship any orders that contain flavored E-Liquids to the following states:

· Arkansas
· Maryland
· Massachusettes
· New Jersey
· New York
· Rhode Island

 

Due to State rules and regulations, Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products is required. To receive a package, the recipient must be at least 21 years of age and present upon delivery with a valid Government issued ID. Shipping rates have been adjusted for addresses in the following states:

· California
· Connecticut
· Delaware
· Hawaii
· Iowa
· Massachusetts
· Minnesota
· Nevada
· North Dakota
· Oregon
· South Carolina
· Texas
· Virginia
· Washington

 

California (STAKE) Program
Due to State rules and regulations, we are required to contact customers that place orders to be shipped to California. Customer's will be contacted via email to confirm your purchase. All California orders must be shipped to the verified billing address (PO Boxes are not vaild).